Disappointing Experience with Rocket - Refinance Loan Specialist Rocket Employee Review

1.0
Jun 1, 2024
Recommend
CEO approval
Business Outlook

Pros

One of the standout benefits of working at the company was the generous policy of providing a full month of paid vacation every year, a rarity in the United States. This allowed employees ample time to recharge and rejuvenate without worrying about lost income. Additionally, the company offered excellent health insurance coverage, ensuring that employees had access to quality healthcare services when needed. These perks demonstrated the company's commitment to employee well-being and work-life balance

Cons

During my time at Rocket, the cons were glaring. The work schedule was demanding, with employees expected to work 6 to 7 days a week. Although the official hours were from 7:30 am to 5 pm, it was common practice to stay until 6 pm or even later if tasks weren't completed. The company imposed unrealistic daily metrics that had to be met, leading to long hours for the entire team, I'm talking about 70 hours a week, and some required Sundays every month. Despite the extended workdays, Rocket exploited a legal loophole known as "reverse overtime," where employees were paid half-time instead of the standard time and a half after working beyond 40 hours. This resulted in lower pay rather than the expected overtime compensation. Additionally, the sales targets set by the company were unattainable due to exorbitant rates, making it nearly impossible to achieve the required number of sales each month. Stay tuned for more updates on my experience at Rocket.

Explore other reviews about Rocket

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and a fantastic culture!

Cons

Long hours and always changing

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Health Benefits; Remote Availability; Base Salary

Cons

Leadership is lost, Heather Lovier at the helm is driving banking force to the ground. Many bankers going on leave and quitting. Constant change in comp plan for the worse in a difficult rate environment with high inflation in the economy is a recipe for disaster. Team leaders are scared of their own shadows, no say in direction while upper leadership stare at spreadsheets to make decisions instead of having a real pulse on what’s really happening on the front line. Banker morale at an all time low.

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