It is what it is, a telemarketer job. - Mortgage Banker Rocket Employee Review

2.0
May 26, 2011
Recommend
CEO approval
Business Outlook

Pros

Good compensation plan, Good benefits, great technology, great training program and good people for the most part. Atmosphere is fun and upbeat, but lacks professionalism at times.

Cons

This is a telemarketer job, nothing else. You will be expected to dial the phone for 12 hours a day w/o taking a lunch, sometimes calling the same leads 3 and 4 times a day. Anytime you ask your leader to leave early (early meaning anytime before 8 pm) you will get shot dirty looks and be asked if you are going to stay late or come in on a weekend to make up for it. You will constantly have your leaders listening in on your phone calls, usually on speaker phone where you can hear yourself in the background, and you will be constantly critiqued and yelled at for not pushing people into a loan they do not want. Constant "rah rah" meetings and chain e-mails that display the day's current production numbers and are geared toward pressuring employees to stay late to hit the outlandish sales goals every night. All in all, it is a very frustrating place to work. It can be very lucrative but you should expect to work over 60 hours a week including weekends every week.

Explore other reviews about Rocket

5.0
May 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, cultural and pay.

Cons

Constantly changing, not necessarily a bad thing hut something to get used to.

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong technical stack and real ownership of enterprise reporting. Complex servicing and NPL data gives senior analysts room to build governance, dimensional models, and end-to-end pipelines with genuine business impact. Skilled peers and access to large regulated datasets (FNMA, FHLMC, HUD) that sharpen your craft.

Cons

Heavy reliance on undocumented legacy systems that fall on individual contributors to reverse engineer. Knowledge concentration creates single points of failure and inconsistent handoff when people leave. Org changes and shifting priorities can outpace documentation and process maturity.

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