Great Training, need a TRUE focus on helping clients - Mortgage Loan Officer Rocket Employee Review

2.0
Apr 20, 2025
Recommend
CEO approval
Business Outlook

Pros

Exceptional Paid Mortgage Training. They are making a bumpy transition to new internal mortgage software that could be great when done. In the transition though, is very hard to use and gets in the way of serving clients well.

Cons

Sales training lacking. Typical sales approach, with some pretty-sounding BS on top. They still want you to push products on clients regardless of helpfulness to client or not. The additional fees for mortgages are higher than most other options. They pride themselves on being a "technology company" but their underlying tech is still so clunky to use internally.

Explore other reviews about Rocket

5.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and a fantastic culture!

Cons

Long hours and always changing

2.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Health Benefits; Remote Availability; Base Salary

Cons

Leadership is lost, Heather Lovier at the helm is driving banking force to the ground. Many bankers going on leave and quitting. Constant change in comp plan for the worse in a difficult rate environment with high inflation in the economy is a recipe for disaster. Team leaders are scared of their own shadows, no say in direction while upper leadership stare at spreadsheets to make decisions instead of having a real pulse on what’s really happening on the front line. Banker morale at an all time low.

2
See reviews by: Helpful|Rating|Date|All