Whats it like - Retail Sales Associate Ross Stores Employee Review

3.0
Oct 18, 2021
Recommend
CEO approval
Business Outlook

Pros

You get 20% discounts on your whole purchase and once a year they have a 40% off discount day for employees. If you’re lucky, your co workers are fun people to be around.

Cons

Because its a discount store, you’re bound to meet one of the nastiest customers on the face of earth. They dont train you well enough and you’re gunna have to try your beat to remember how to do your job and learn it yourself. I got thrown in my first day of training with an employee for 10 minutes and she left me to do my job in the fitting room without realizing understanding what my job was. Management may not be great, they take don’t care much about you unless you have a good connection with the managers. In the course of two years working at ross all the original managers I’ve worked with got fired or quit. They will also have you clean up messes customers make such as when customers decide to used fitting rooms as restrooms. When I stayed at Ross till 2am picking up store messes, the cleaners who come in to mop etc were two random girls in pajamas doing the bare minimum and leaving after 30 min. The Store was always dirty -not just messy- DIRTY. Dust everywhere, dirt, broken items everywhere.

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Ross Stores Response
4y
Thank you for your candid feedback. Training is key to developing and retaining our Associates and your experience is not reflective of the environment we’re trying to build. We hold our store managers to high standards, and what you’ve described here does not reflect the conduct we expect from our managers or management training we provide. We take your comments very seriously and appreciate the feedback, which helps us address your specific concerns.

Explore other reviews about Ross Stores

5.0
Jul 17, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great working environment and supportive groups

Cons

None that I can think about right now

5.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

All of my coworkers were wonderful. No high school drama. Boss was flexible and understanding, although he always liked it if you said you could work more hours. The employee discount is pretty awesome. The work wasn't bad and rude customers were rare.

Cons

There was pressure to come in even when you were sick. Pay wasn't the greatest; it usually stayed ahead of minimum wage, but by no means kept up with inflation. Visits from corporate often meant a new change in procedures that had been working and demands that were somewhat unreasonable given the constraints of the layout or number of employees available.

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