Pros
Dedicated employees Hard-working management and support staff that truly care about customers and employees Competitive wages and working hours Clear, motivating, and achievable goals set for each team/employee "Open Door" management policy with responsive and empathetic leadership Opportunity for advancement within the company - from any level Well-recognized brand associated with quality and professionalism in the marketplace Increadible corporate office support staff
Cons
Technology is somewhat lacking and efficiencies are sometimes lost due to cumbersome systems Sometimes great technicians are promoted to management positions when they are not good managers - and they burn themselves out Dispatch and customer service operations sometimes fail due to technological / system restraints (however improvements are being made every day)