Pros
Upon going to 3 interviews, they try and sell you on how this company will give you job stability due to employee tenure and how the workers are like family.
Cons
During training, individuals were: texting on their phone, surfing the net, giving you dirty looks when you need to ask questions, calling most of the employees"cupcake" and asking alot of nosy questions about your personal life. They tell you to press certain buttons and to submit tickets but then denies everything to upper management. They talk to older adults as if they were kids. They tell you that you are doing great and awesome while stabbing you in the back. Just so you know, all calls are recorded. So any tiny mistake you make is magnified to the max. If you don't have a family of your own, you will have a tough time working in this environment.