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      RouteOne

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      RouteOne reviews

      Family - Help Desk Technician RouteOne Employee Review

      5.0
      Mar 21, 2023
      Help desk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have a team i can always count on. Upper management are just as easy to access and get help from.

      Cons

      I don't get to work with my routeone team in person only work from home

      Explore other reviews about RouteOne

      5.0
      Feb 28, 2026
      Java engineer intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, benefits, learning opportunities with menotrs

      Cons

      Company is all remote, which makes it hard to bond with teammates

      1.0
      Nov 26, 2025
      Helpdesk technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      The job is fully remote

      Cons

      - Bad pay - Extremely high call volume with very little time off the phones - Changes are made without consulting agents first - hurts workflow - Management doesn't care - Level 2 and 3 teams don't read tickets half of the time - No room for career growth - Have to request ALL time off including all holidays

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