Rover is a great place to work - Customer Service Representative Rover.com Employee Review

4.0
Dec 30, 2017
Recommend
CEO approval
Business Outlook

Pros

Friendly and understanding co-workers, great supervisors and support staff , great PTO benefits , paid maternity and paternity leave, great dental and health benefits, working from home

Cons

Customer support should be paid more they are the first team that customers talk to when calling in and have to handle some difficult situations and very high call volumes which can be a bit over whelming , running the company 24/7 could also change I believe that only the emergency trust and safety team should be available during the holidays

Explore other reviews about Rover.com

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great platform, profile covers all the important points

Cons

Very limited inbound requests, would have expected more in a high density area for dog ownership

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work-life balance, collaborative engineering culture, dogs, two-sided marketplace is an interesting product to work on, forward-thinking about AI tools.

Cons

As the overwhelming market leader in the space (RIP Wag!), there is maybe some complacency.

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