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Royal Automotive

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Horrific - Department Manager Royal Automotive Employee Review

1.0
Oct 5, 2013
Recommend
CEO approval
Business Outlook

Pros

Not hardly....., Can't think of anything done well.

Cons

Very poor leadership. No direction.

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Royal Automotive Response
11y
Our group of dealerships has consistently grown at a steady pace, even through the bad times. This is a result of intentional and methodical choices to focus on the customer experience. We measure success by "customer satisfaction index" - to which we have consistently been top in the nation. There are many ways to achieve this goal and our hope is that we have hired the right people who can independently make this a reality without having to be micro-managed. Our expectations of all department managers is to be a leader and empower their employees to learn and grow. Our apologies that you were not clear on our direction as a company, but we appreciate your feedback so we can better articulate this through all levels of our company.

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5.0
May 27, 2023
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CEO approval
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Pros

Family, fun, fast paced environment

Cons

Long hours, high stress at times

4.0
Apr 9, 2017
Recommend
CEO approval
Business Outlook

Pros

- Biggest pro is being non-commissioned sales, takes the pressure away from the customer and the salesperson. Car salesmen are typically regarded as trying to take advantage of the customer to get more commissions, you take that away and it really changes the environment. - The managers I had the pleasure of working with wanted you to get better and better, and they were willing to help as long as you were willing to put the effort. - I was 21 when I got the job, youngest sales consultant at the time, making a pretty decent salary. Plus, I got to learn a lot about the industry whilst gaining sales experience.

Cons

- Long hour days are not uncommon. You might be scheduled to leave at 4:30 and end up staying until the end of the day. BUT, it meant you had a customer, and you were doing business, so it is not necessarily a bad thing. Unless you have other commitments, or you really don't like to stay longer than scheduled, that could be the only issue. - Sometimes there was pressure, as in any other business, to work harder. But if you were doing what your managers and team leaders constantly suggest, you should not have a problem keeping a healthy pipeline of customers.

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