Pros
They have a really nice facility, nice and open. Once you realize what you've gotten into, it turns out to be extremely deceptive.
Cons
They put a beautiful gloss on what essentially is a standard row of cubicles where you are not a human. You are not a living breathing person, but only a statistic generator and a revenue generator. Management is completely oblivious and do "employee engagement" things that are more appropriate for 2nd graders than grown adults. One example of these is that every day that you meet statistical goals (which is possible, but 100% based on the luck of the draw on your calls) you get a ticket. Collect enough tickets and you can exchange for silly little toys like slinkys or small snacks. If this company used child labor, this would be appropriate. Management and promotions are EXTREMELY favoritism based. You could have stellar stats and revenue generation numbers, perfect attendance, but if a single member of management doesn't care for you (even if you've never really met them) you are out of luck for any promotion. May as well not even bother trying. Yes, you get a free cruise after a year there, but to be honest, its not worth it. Would you give up one year of your life for a cruise worth (at most) a thousand dollars? Find a job you love and just buy a cruise.