Talented People, Toxic Environment - Anonymous Employee Rula Employee Review

2.0
Dec 10, 2025
Recommend
CEO approval
Business Outlook

Pros

There are some incredibly smart, kind people here who genuinely care about mental health care, specifically the providers. Remote work, PTO, Pay.

Cons

The culture at the leadership level is deeply unhealthy. Strategy changes multiple times a year, often with very little explanation. Teams are asked to sprint toward one big priority, invest months of effort, and then watch the work get thrown away when leadership pivots again. Then everyone is told to immediately run at the next new idea. It is like being in a permanent fire drill. You cannot run at sprint pace forever, but that is the expectation here. Burnout is not an exception; it is the norm. There is also a real issue with psychological safety. Leaders say they want feedback, but people who speak up, push back, or raise concerns often find themselves sidelined or labeled as not a fit. The safest path is to say yes to everything, even when it does not make business sense. Over time that drives out anyone who is willing to be honest or think independently. Another red flag is the level of attrition among employees. They are not leaving for a slightly better opportunity, instead people are leaving because staying has become untenable. I have personally observed behavior at senior levels that I would describe as toxic.

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Rula Response
7mo
We are truly sorry to hear about your less than satisfactory experience at Rula. Your feedback is important to us, and we take your concerns seriously. We would like to address these issues and make things right. If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about what you experienced and discuss any additional steps we can take to address the situation. Please feel free to reach out to us at feedback@rula.com Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience with us.

Explore other reviews about Rula

5.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Reasonable compensation, lots of referrals, timely support

Cons

Notes continue to grow more complicated

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Strongly connected with the mission. Fully remote.

Cons

For those reading these reviews deciding whether to work here as a FT employee, you need to completely disregard all reviews left by therapists and NPs. They are contractors/partners and that network is kept completely separate from employees. They are a type of customer of Rula and there are entire Success teams catering to them to ensure that those therapists/NPs rate Rula highly. The feedback showing here on GD is combining contractors/partners and employees to equal overall ratings which means contractors are vastly over inflating the number. If you average only the employee ratings (aka those who actually work for the company), Rula would likely rate sub-3 stars overall with a dismal recommendation for the CEO. It wouldn’t have even gotten a second look from me had that been made clear. I’ll echo the concerns of other reviewers and reiterate that this organization has fallen off a cliff over the past year and a half. They’ve already said all of it better than I could have.

3
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Rula Response
2w
Thank you for taking the time to share your feedback. At Rula, we strive to provide a positive environment for all employees and we take your comments seriously. Your input is valuable to us as we continue to improve.
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