DO NOT WORK FOR THIS ORGANIZATION - Psychotherapist Rula Employee Review

1.0
Jul 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Nothing is good about Path Mental Health except for the telephone customer support workers who use standard polite language when dealing with customer dissatisfaction.

Cons

This is by far the most dysfunctional organization I have ever worked with! I would never ever recommend a client to get mental health services through Path Mental Health. As a licensed Marriage Family therapist for more than 30 years, I have never encountered any organization like this! The onboarding process for therapists included so many mixed messages, information that was completely inaccurate, and emails by supposed staff workers that showed that the right hand had no idea what the left hand was doing. When I attempted to cancel my application to be a therapist for PATH, I not only did not get any email response, but when I contacted customer service to try to get assistance with my cancellation, they had no idea how to connect me with someone who was able to do this, did not know which phone number to use, and informed me that they had no idea if and when someone could get back to me as the support team is away and they didn't know when they would be back. What an absolute tragedy that an organization that is supposed to be helping the public with mental health issues, is so badly dysfunctional, chaotic, and mentally unstable!

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Rula Response
2y
We sincerely appreciate taking the time to share your concerns about your experience with Path Mental Health. We want to extend an apology for the frustrations and challenges you've encountered during the onboarding and cancellation process. Your feedback is extremely important to us and we take your concerns to heart. We are committed to addressing the issues you've raised and making improvements to our processes to ensure a smoother experience for both therapists and clients. If you are open to it, we would appreciate the opportunity to connect with you directly to learn more about what you experienced and discuss any additional steps we can take to address the situation. Please feel free to reach out to Sara Esmaili at support@pathccm.com

Explore other reviews about Rula

5.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Reasonable compensation, lots of referrals, timely support

Cons

Notes continue to grow more complicated

2.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Strongly connected with the mission. Fully remote.

Cons

For those reading these reviews deciding whether to work here as a FT employee, you need to completely disregard all reviews left by therapists and NPs. They are contractors/partners and that network is kept completely separate from employees. They are a type of customer of Rula and there are entire Success teams catering to them to ensure that those therapists/NPs rate Rula highly. The feedback showing here on GD is combining contractors/partners and employees to equal overall ratings which means contractors are vastly over inflating the number. If you average only the employee ratings (aka those who actually work for the company), Rula would likely rate sub-3 stars overall with a dismal recommendation for the CEO. It wouldn’t have even gotten a second look from me had that been made clear. I’ll echo the concerns of other reviewers and reiterate that this organization has fallen off a cliff over the past year and a half. They’ve already said all of it better than I could have.

3
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Rula Response
2w
Thank you for taking the time to share your feedback. At Rula, we strive to provide a positive environment for all employees and we take your comments seriously. Your input is valuable to us as we continue to improve.
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