Providing the worst experience to every employee, every time. - Store Manager Russell Cellular Employee Review

1.0
Jun 20, 2016
Recommend
CEO approval
Business Outlook

Pros

Frivolous rewards (chocolate on valentine's day for example) in a lackluster attempt at showing appreciation. Regular recognition for exceeding sales targets. Plenty of room for growth (though mostly due to high turnover). A close partnership with Samsung that offers exclusive deals to customers and helps to drive sales effectively.

Cons

One of the biggest downsides to working for this company is the insulting pay scale and structure. But that pales in comparison to the deplorable corporate to mid-level management communication, and regional leadership's inability to effectively and successfully lead. There is nothing worse than poor communication with a sales company, and the resulting terrible decisions that accompany it. Position demotions disguised as voluntary, and separations of dedicated employees who are stuck with minimal staffing and terrible pay because they believed the false promises of upper leadership are ultimately the largest contributor to the high turnover and terrible results this company has endured since coming to PA. Simply put this company will chew you up, spit you out, and tell you that it's your fault.

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5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

alot of good people at home office

Cons

alot of stress from Higher ups

2.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Potential for good income Ample downtime Base pay + commission instead of commission only LGBTQ+ friendly, name tag does not need to be your legal name

Cons

Poor management Values KPIs above customer needs (you'll still get plenty of emails telling you to not, but verbally it is encouraged to do whatever it takes to meet number goals) Poor/minimal hands-on training (everything is video webinars that are basically just power point slides. No in-person coaching unless you get lucky and have a good manager.) Unlikely to progress to higher paying positions.

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