Who leaves a review with No Cons?! - Store Manager Russell Cellular Employee Review

1.0
Nov 19, 2016
Recommend
CEO approval
Business Outlook

Pros

People at the corporate offices are madly in love with their job as long as they get to stay in the confines of Corporate.

Cons

On the sales floor, we hate out jobs. I've seen people cry. The new pay structure is crap. 400 of 900 people get nothing more than their minimum wage. The other 500 people are lucky to see a $400 commission check. They raise our hourly, in turn lower our commissions greatly, then when you hit targets, it's pig scraps that we get. Device markups as high as $100 more than online prevent people from shopping in the stores. They wonder why people shop online and the local economy is starving. This is a very cheap, yet very expensive CEO. The people who make the company money are being cheated by the CEO. Other wireless franchises pay wayy better. Employees in this company should go on strike. They load your plates with more work than you can handle when you have a store that is very busy. And the pay, not worth it at all. American greed to the finest here. Way to go Mr Russell. Mr Grinch more like it.

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Russell Cellular Response
9y
Dear former employee: The new pay structure was meant to have a higher guaranteed pay in hopes that employees would have a better estimate of what their final take-home would be.

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5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

alot of good people at home office

Cons

alot of stress from Higher ups

2.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Potential for good income Ample downtime Base pay + commission instead of commission only LGBTQ+ friendly, name tag does not need to be your legal name

Cons

Poor management Values KPIs above customer needs (you'll still get plenty of emails telling you to not, but verbally it is encouraged to do whatever it takes to meet number goals) Poor/minimal hands-on training (everything is video webinars that are basically just power point slides. No in-person coaching unless you get lucky and have a good manager.) Unlikely to progress to higher paying positions.

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