Faulty company, no communication, poor wages, poor commission structure, terrible management. - Wireless Account Manager Russell Cellular Employee Review

1.0
Sep 20, 2017
Recommend
CEO approval
Business Outlook

Pros

The only good thing about working here is the people you work with daily, they are extremely friendly and great people.

Cons

The company is a joke, they pay terrible wages, literally not enough to pay bills. They tell you all the joys of working for them but from the first day you start you find out that it's all a lie. The management has no communication, and if they don't know an answer, they will just fabricate one to make you happy. When you try to follow up on their answer later, they just ignore your calls. the management team will argue about every little thing, and throw a fit when things aren't going their way, they will never say it in person, only through email. Literally the only thing the management cares about is their commission, nothing else. If they arent on pace to make money they refuses to really help. When you quit, even if you do it the correct way by turning in a notice and waiting out the 2 weeks, you will find out later they are now bad mouthing you, claiming you did things you never did. When you contact human resources all they will tell you is how you were accused of something months ago, but can't really explain why no one told you about it. They won't help you clear your name to prove you didn't do anything wrong when you left. It's a sad pathetic excuse for a company. Talk to any person employed their when they aren't on the clock, they will tell you the same thing.

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Russell Cellular Response
8y
Thank you for the review! We are happy that you enjoyed the people you worked with daily. With that said, we are disappointed to hear about the rest of your experience with our organization. We offer opportunities to share feedback both, with your name attached to it, and anonymously via email, employee surveys, hotline numbers, etc. We would welcome more feedback via one of these avenues so we can learn from this situation and enhance the experience for the next employee. In addition, by providing us some more feedback, we can prevent any issues in relation to what the current team may or may not be saying. Once again, thank you for the review and please reach out to us so we can make the next employee has a great experience!

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Cons

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Cons

Poor management Values KPIs above customer needs (you'll still get plenty of emails telling you to not, but verbally it is encouraged to do whatever it takes to meet number goals) Poor/minimal hands-on training (everything is video webinars that are basically just power point slides. No in-person coaching unless you get lucky and have a good manager.) Unlikely to progress to higher paying positions.

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