Sad what happened to this company - Anonymous employee Russell Cellular Employee Review

1.0
May 25, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You have a job. I enjoy my team. My WSRs are incredible. My district manager is awesome! Plus I've won some phones!

Cons

Commission structure doesn't make sense. It's year over year plus 5%. Very few people hit it ever. But RC just doesn't care. The company has became way to intense operationally from intense accountability over trade ins. I mean who cares. To trainings to insane documentation. To tracking your location and every whereabouts with cameras. Yeah the install guy told us they are buying cameras to monitor the employees not the theft, even told us RC asked if we could put a camera on the bathroom. They want us to set up at home appts with a 3rd party vs us taking care of the customer in store. I mean yeah let's teach our customers not to come to our store.. and not use us.. but Every customer every time right? If you lose a insurance or a prepaid or a a month to month sale. The company takes it back with no notice. Then during the busy day trying to get the stuff I mentioned before done and trying to motivate your team and get sales for your self. You are stuck researching invalid chargebacks, and then trying to get them fixed because your comission Dept doesn't really investigate anything. Don't get on their bad side it becomes worse. Want a prepaid act fee waived that 0 of our competitors charge? Call in to have it done the dept handiling it makes it seem as if you just ruined their day.

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Russell Cellular Response
8y
Thank you for the review! We are very happy to see you enjoy the team and your leadership. Also, it is very cool that you have won some phones while here. We have entire Districts, Regions, and Areas hitting the YOY numbers. In fact, March was the 3rd best month ever in company history for sales. We are putting more cameras in stores as an investment into each store. With more cameras, things can be more secure, we can monitor customers, and traffic patterns better, etc. The comment about the bathroom is 100% inaccurate. The additional benefit of having our customers schedule an appointment at home only adds more value to what we offer. Customers nowadays have more things connected at home than ever before, alarms, thermostats, tvs, fridges, washer and dryers, etc. We need to be able to assist those customers in making sure all of their connections on working when they receive a new device. This appointment is a huge step towards that. The commissions team only pays out on items that the company has been paid on. If you ever see a discrepancy please let them know. In addition, lean on your District Manager to help if need be. Lastly, you have other resources such as the Employee Relations Team whom can help as well. Please reach out to us with any specific examples or suggestions you have that we can incorporate to make sure everyone is having a great employee experience. Thank you again for the review!

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