Ok if you can sell - Wireless Sales Representative Russell Cellular Employee Review

3.0
Jun 22, 2019
Recommend
CEO approval
Business Outlook

Pros

Working in air conditioning. Can be laid back depending on what type of coworkers you have.

Cons

The constant change of kpi's. If the store doesn't reach their goals your paycheck will be grabage no matter how many phones you sell individually. We have to do our own promoting on our OWN social media profiles or you get a dcf. Forced to use group me when all you wanna do is focus on your sales. I was also forced to bundle prices so the customer would easily agree to extra products or dcf. THE HUM. Hum is trash and we are constantly hounded in passive aggressive emails to sell this product at all cost regardless of the type of customers that come to your store. If a customer gets a device and that falls off the account within months they shadow remove it from the kpi board without telling you. You have to follow you invoices to even figure out what was returned. Also the choice of products you sell have limited bland choices which makes even harder to hit you accessory average. You sell a galaxy s10 and your choices for cases is clear, black, and sparkle.

avatar
Russell Cellular Response
7y
Hello, thank you for your review. We appreciate your feedback about our company at this time. Our company tries to hire the best possible candidates for our positions that most closely fit what our businesses culture. We are glad to hear you are enjoying whom you work with. As a sales retail company, we have to set sales goals/ expectations for our locations to generate numbers and break our targets. As we understand the KPIs do change yearly, but we look at those KPIs and our compensation packages and try to align them with our team member’s wants and needs. As a VZ Authorized Agent, we sell the products / devices (including HUM) that VZ uses to help maximize our business needs. Our company tries and focuses on the products we feel our customers need and will help them with any of their wireless desires. Our Employee Relations Department is working on ways to improve sales performance discipline to make it more beneficial for the team members and sales leaders. If you have any suggestions on how to improve our pay packages or ways to improve our KPI goals, you can e-mail suggestions@russellcellular.com at any time. You can also discuss with your sales leaders in detail about some of the issues you might be facing. We thank you again at this time for your review.

Explore other reviews about Russell Cellular

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

alot of good people at home office

Cons

alot of stress from Higher ups

2.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Potential for good income Ample downtime Base pay + commission instead of commission only LGBTQ+ friendly, name tag does not need to be your legal name

Cons

Poor management Values KPIs above customer needs (you'll still get plenty of emails telling you to not, but verbally it is encouraged to do whatever it takes to meet number goals) Poor/minimal hands-on training (everything is video webinars that are basically just power point slides. No in-person coaching unless you get lucky and have a good manager.) Unlikely to progress to higher paying positions.

See reviews by: Helpful|Rating|Date|All