Not a good experience - Wireless Sale Representative Russell Cellular Employee Review

1.0
Sep 29, 2013
Recommend
CEO approval
Business Outlook

Pros

They sell a great product... Verizon.

Cons

Rediculous sales approach that they make you follow 100% of the time its more like an order takers approach. Experienced sales people will think its a joke and leave as soon as something better comes along. Underpaid compared to any competitor and the charge back policy is unfair.

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Russell Cellular Response
12y
We encourage you to reach out to your former Regional manager or the HR department at our corporate office in a professional manner if you have concerns regarding your employment at Russell Cellular. We do expect our district and regional managers to set the expectation up front that you are asked to contact customers in order to bring in business, so we are very sorry to hear that you were not made aware before you were hired. Thank you for your feedback.

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CEO approval
Business Outlook

Pros

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Cons

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2.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Potential for good income Ample downtime Base pay + commission instead of commission only LGBTQ+ friendly, name tag does not need to be your legal name

Cons

Poor management Values KPIs above customer needs (you'll still get plenty of emails telling you to not, but verbally it is encouraged to do whatever it takes to meet number goals) Poor/minimal hands-on training (everything is video webinars that are basically just power point slides. No in-person coaching unless you get lucky and have a good manager.) Unlikely to progress to higher paying positions.

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