Worst Company I Ever Worked For! - Anonymous employee Russell Cellular Employee Review

1.0
Jan 12, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I learned most that communication really IS the heart of the business. That is true in any job. Challenged me every day and I learned what was really important to me and my family.

Cons

Too many to list. I have never been treated this bad before by an employer. The disrespect was daily. Upper management is not interested in any new ideas. They want you "tow the company line" and just be a robot. Most people quit in 1-2 months. The only reason people last longer is if they need a job. There isn't a set schedule. If you have young children or would like to work a second job, that would not be possible. Kiss your social life goodbye! You are always there. Days, nights weekends and rarely do they offer overtime. I would stay away from this company. There phone prices are WAY above Verizon, Amazon, Walmart etc. If you have customers that check online for phone prices, you will lose a sale every time. Very high expectations for sales in saturated markets. I have had other sales and I love to be challenged, but this job pushed me to the limit...and not in a satisfying, healthy way.

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Russell Cellular Response
12y
Thank you for your feedback. We encourage you to reach out to your District manager or the HR department at our corporate office in a professional manner if you have concerns regarding your employment at Russell Cellular. It is Russell Cellular's goal to communicate and value each team member, and help each individual succeed. We want to offer the BEST employee and customer experience, and it is not our goal for employees to feel stressed or unappreciated.

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Cons

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Pros

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Cons

Poor management Values KPIs above customer needs (you'll still get plenty of emails telling you to not, but verbally it is encouraged to do whatever it takes to meet number goals) Poor/minimal hands-on training (everything is video webinars that are basically just power point slides. No in-person coaching unless you get lucky and have a good manager.) Unlikely to progress to higher paying positions.

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