Horrible experience. Ex Store Manager. - Store Manager Russell Cellular Employee Review

1.0
Jun 8, 2014
Recommend
CEO approval
Business Outlook

Pros

None. This is a horrible company.

Cons

Was never valued as an employee. Was terminated so manager could hire a friend. Was lied to on numerous occasions by management. Was ignored by upper management when I requested to discuss situation. Manager spent more time at home than in stores, and when the manager did visit spent more time on personal phone calls than actually working. They attempted to block unemployment claim for "misconduct" which was not and could not be proven, just another lie by the manager. I've read the company responses to previous posts that suggest contacting the manager. Can't happen as that person is no longer with the company and all but two stores in this market have been closed.

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Russell Cellular Response
12y
Thank you for providing feedback on your employment at Russell Cellular. We truly value our employees and strive to make every employee's experience with us a positive one. You are encouraged to contact the HR department should you have difficulty contacting your manager.

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Pros

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Cons

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2.0
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Recommend
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Pros

Potential for good income Ample downtime Base pay + commission instead of commission only LGBTQ+ friendly, name tag does not need to be your legal name

Cons

Poor management Values KPIs above customer needs (you'll still get plenty of emails telling you to not, but verbally it is encouraged to do whatever it takes to meet number goals) Poor/minimal hands-on training (everything is video webinars that are basically just power point slides. No in-person coaching unless you get lucky and have a good manager.) Unlikely to progress to higher paying positions.

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