Good people. Bad pay. Could be a great company one day. - Manager Russell Cellular Employee Review

3.0
Aug 8, 2014
Recommend
CEO approval
Business Outlook

Pros

The people and owner seem great. They treat employees very well and seem to do their best to make working there good time. They give many chances and understand they are paying bottom dollar but asking for top dollar performance. You can play music and take breaks whenever you want. You don't have to dress like a car salesman (buy you basically are one). Management is like anywhere else if you do your job then they are great and if you are slacking then they are not.

Cons

The pay is absurdly low and had only got lower the longer I been there. Your pay is almost entirely commission based and the targets get raised or changed every 6 months or so. They do not seen to know what they are doing a lot of the time new expect you to perform like a seasoned sales professional. You have to deal with the Verizon people a lot, to, who will blame your store for everything that is wrong with Verizon. They take zero ownership of anyting. You have to deal with terrible second tier stock that is always behind any launch date and got are selling at higher prices than the corporate store but expected to sell like you are a corporate store. Seriously the expectations go up every year but the stock gets worse. You will spend most of your day cold calling people to. They won't call it cold calling for some reason but they run an old school sales floor straight or of Glengary Glen Ross but with polo shirts instead of suits. Also, if it matters to you, they are very religious and don't mind telling you but you won't find that in their ads. Just so you know ahead of time.

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Russell Cellular Response
11y
Dear Current Manager, Russell Cellular appreciates the feedback you've provided as it will allow us to improve our current practices. We encourage you to reach out to the HR department at our corporate office in a professional manner if you have concerns regarding your employment at Russell Cellular. Russell Cellular wants to offer the BEST employee and customer experience, and it is our goal to offer employees a competitive pay and a chance for growing opportunities with us.

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5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

alot of good people at home office

Cons

alot of stress from Higher ups

2.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Potential for good income Ample downtime Base pay + commission instead of commission only LGBTQ+ friendly, name tag does not need to be your legal name

Cons

Poor management Values KPIs above customer needs (you'll still get plenty of emails telling you to not, but verbally it is encouraged to do whatever it takes to meet number goals) Poor/minimal hands-on training (everything is video webinars that are basically just power point slides. No in-person coaching unless you get lucky and have a good manager.) Unlikely to progress to higher paying positions.

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