Horrible!!! - Wireless Sales Representative Russell Cellular Employee Review

1.0
Nov 27, 2014
Recommend
CEO approval
Business Outlook

Pros

Pay is good if you are looking for a job without a college degree. This is about it.😑

Cons

Was never told that I'd be getting punished for not selling 6+ home solutions every month or possibly fired!!! District manager is a complete you know what!! And so is the regional sales manager!! Got passed up as manager after I'd been there for over 3 years and the person that got promoted had only been there for a few months averaging the same exact sales as me! Before they got promoted I was doing everything that was the managers job. Now I'm having to answer all there questions about everything and they are the freaking manager!!! Always having your district manager over your shoulder watching everything you do and making 20+ calls a day is absolutely annoying especially when you have a store full of customers waiting in line to be assisted. Having to call in to solutions center every time you have to process a return or exchange is a major inconvenience!!! Also makes you look like you don't know what you are doing in front of your customers!! This job has taken a toll on my life and my body physically and mentally! I barely have time to do anything I'm constantly worried about meeting my quota on home solutions and constantly stressed out about my job to the point I've had to start taking anxiety medicine!! If I ever get to leave this hell hole I will never come back. It has completely ruined my life, relationships, and health!!! STAY AWAY!!!!

avatar
Russell Cellular Response
11y
Dear Former Employee, Thank you for your feedback. If you have issues with your district or regional sales manager, please reach out to HR as we are here for you and any issues that may arise. When you are below the quota of 6 Home Solutions a month, you will receive discipline in the form of a HS performance improvement plan. The Home Solution KPI has a significant impact on Scoreboard results and individual compensation. Every HS sale helps drive accelerated monthly commission. Please feel free to get in contact with HR if you have any questions or concerns.

Explore other reviews about Russell Cellular

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

alot of good people at home office

Cons

alot of stress from Higher ups

2.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Potential for good income Ample downtime Base pay + commission instead of commission only LGBTQ+ friendly, name tag does not need to be your legal name

Cons

Poor management Values KPIs above customer needs (you'll still get plenty of emails telling you to not, but verbally it is encouraged to do whatever it takes to meet number goals) Poor/minimal hands-on training (everything is video webinars that are basically just power point slides. No in-person coaching unless you get lucky and have a good manager.) Unlikely to progress to higher paying positions.

See reviews by: Helpful|Rating|Date|All