Slow lots of down time and not much business. - Anonymous employee Russell Cellular Employee Review

2.0
Mar 5, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The hours of operation are good.

Cons

Not much money to be made.

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Russell Cellular Response
11y
Dear Former Employee, Thank you for your feedback. In regards to your con of not much money to be made, I'd like to share with you some of our recent changes to our compensation: 1) There is a new hourly wage review program was put in place to assist all store sales team members. You are now in a position to receive four wage reviews in a two-year period, up from just two wage reviews in a two-year period on the old compensation system. This will allow you to get to a higher wage in 50% of the time. 2) Commission has been slightly adjusted during 2014....Verizon has adjusted their emphasis on various devices and products, and Russell Cellular has responded. However, during 2014, RC has made the commission system simpler. An "all-in" total sales target qualifies a team member for a monthly commission accelerator, versus individual targets for new activations and renewals in 2013. In addition, tablet sales count towards the total sales target and accelerators, and this was not the case in 2013.

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Potential for good income Ample downtime Base pay + commission instead of commission only LGBTQ+ friendly, name tag does not need to be your legal name

Cons

Poor management Values KPIs above customer needs (you'll still get plenty of emails telling you to not, but verbally it is encouraged to do whatever it takes to meet number goals) Poor/minimal hands-on training (everything is video webinars that are basically just power point slides. No in-person coaching unless you get lucky and have a good manager.) Unlikely to progress to higher paying positions.

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