Do not work here. Some of the lowest wages and incentives in the industry. You will not be trained adequately. - Anonymous employee Russell Cellular Employee Review

1.0
Nov 8, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

When you are not at risk of having upwards of $1000 being removed from your paycheck, selling phones can be fun.

Cons

- Training is always a combination of: barebones, outdated, misleading, or incomplete - Verizon integrations are laughably antiquated - Every single transaction can backfire and leave an employee vulnerable to pay deduction/termination - Training materials are literally unavailable for tablet-centric stores, as the internal resources are inaccessible unless viewed on a computer - Every single process has at least 2 or 3 points of failure. This can lead to missing activations or device payments or trade-ins etc. - RQ - The company fired so many talented salespeople that they had to lower the biweekly sales quota to ensure they had the bare minimum of people for the holidays (at the time of writing this, one week before Black Friday, our 3-rep sister stores are running 1 rep each) - ^ ironically spending as much as possible on useless integrations with non-essential communication and barely-workable sales platforms - Birthday cards are the EXACT same for every employee; that is, it has no name or reference to the recipient. Insulting (RC Cares lol sure it does) - You have to call in to Home Office for almost any issue that pops up - Likely to lay off more people once the holidays are finished

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5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

alot of good people at home office

Cons

alot of stress from Higher ups

2.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Potential for good income Ample downtime Base pay + commission instead of commission only LGBTQ+ friendly, name tag does not need to be your legal name

Cons

Poor management Values KPIs above customer needs (you'll still get plenty of emails telling you to not, but verbally it is encouraged to do whatever it takes to meet number goals) Poor/minimal hands-on training (everything is video webinars that are basically just power point slides. No in-person coaching unless you get lucky and have a good manager.) Unlikely to progress to higher paying positions.

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