Store manager - Anonymous employee Russell Cellular Employee Review

2.0
Feb 20, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great starting place for those with no prior sales experience. A good bit of freedom, especially if you're at a 2 or 3 person store. Hours aren't bad. Fairly easy to get into management, due to lack for valuable competition and high turnover.

Cons

Mostly everything else. First of all, a 2 person store is a dumb idea, all across the board. You work alone with no lunch break from open to close on their off days. If they are sick, need to call out or have to be away for training purposes, you're obviously expected to be there, regardless of prior plans. You will be grossly underpaid compared to others in the wireless industry (don't even talk to your friend at corporate about what they make....just don't). After promotion to management, you will be ineligible to receive any further raises on your salary, regardless of how well you perform from that point on. Communication with HQ is horrendous. You will receive chargebacks that you aren't deserving of and then it's basically a WW3 battle with AR to prove you deserved your measly 6 dollars. The commission structure recently changed and it sucks. Smaller, low traffic locations are suffering due to this change. Finally, you will be under unrealistic expectations 99% of the time, particularly as a store manager. The company does little to no marketing for you. It will be YOUR responsibility. When 5 people walk into the store during a 10 hour day, they will expect you to take the blame for that. My advice to the applicant is this: if you're working at a job making minimum wage, take this job. You will learn to sell and it'll be fun for a while. Then then take your skills elsewhere, where you can be compensated properly.

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Pros

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Cons

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Jul 22, 2026
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Pros

Potential for good income Ample downtime Base pay + commission instead of commission only LGBTQ+ friendly, name tag does not need to be your legal name

Cons

Poor management Values KPIs above customer needs (you'll still get plenty of emails telling you to not, but verbally it is encouraged to do whatever it takes to meet number goals) Poor/minimal hands-on training (everything is video webinars that are basically just power point slides. No in-person coaching unless you get lucky and have a good manager.) Unlikely to progress to higher paying positions.

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