Former employee - Sales Representative Russell Cellular Employee Review

1.0
Apr 14, 2025
Recommend
CEO approval
Business Outlook

Pros

I wasn't there long enough to see the pros

Cons

Bad management, to much drama, I had a manager that threatened to write me up for things that are not part of company policy. Or the threat of being fired over things that I would not have actually been fired for. I left due to the manager and walked on eggshells. I was there only 2 months. I was even told she didn't even want to hire me. She only worked maybe half days or 2/3rds of the day for the whole time I was there. Training wasn't that good. They do a lot of training but it's more about how ro sell not the actual many different operations they deal with. The manager barely knew what she was doing either. So when you start working you are clueless, because you have to do this part in this and then this step in this different platform, you can't do this on here, you also can't give the owner of the account very much information on their account. All this company cares about is making commission not the actual customers. I seen so many customers upset because they got snowballed with plans and stuff costing more then what they could afford and there's not much that can be done. They just push it off onto verizon customer service. They also rip you off on pay and any products you buy through the employee purchase program.

Explore other reviews about Russell Cellular

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

alot of good people at home office

Cons

alot of stress from Higher ups

2.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Potential for good income Ample downtime Base pay + commission instead of commission only LGBTQ+ friendly, name tag does not need to be your legal name

Cons

Poor management Values KPIs above customer needs (you'll still get plenty of emails telling you to not, but verbally it is encouraged to do whatever it takes to meet number goals) Poor/minimal hands-on training (everything is video webinars that are basically just power point slides. No in-person coaching unless you get lucky and have a good manager.) Unlikely to progress to higher paying positions.

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