AESD Helpdesk posisition - Help Desk Technician SAIC Employee Review

2.0
Jul 14, 2022
Recommend
CEO approval
Business Outlook

Pros

The pay is decent for a helpdesk position Most everyone is still working from home still Plenty of opportunity for overtime Plenty of holidays

Cons

The training is always rushed and half-done. If it's a training that should take 4 days, you'll receive a class for it that can be done in 2 days or less. If you're lucky enough to receive a class at all for it. Don't even expect to receive training for mobility/cell phones. Most agents are given a powerpoint to go over and then placed in the queue before they even receive access to the proper sites to assist customers with their phones. Expect to be a punching bag for customers. Most of your calls will not be resolvable at your level. It either has to be escalated to the customers local IT, or sent up to a team where it will not be resolved for 2-3 months. Constant Outages. The ticketing system and various sites used by AESD have 1-5 outages a week, leaving you stranded on calls with irritated customers constantly.

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SAIC Response
3y
Thank you for taking the time to leave an honest review. We read all reviews and take your comments seriously. Your feedback has been noted for further discussion. We wish you success in your future endeavors.

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Cons

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2.0
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Pros

Decent learning and development opportunities. Some really passionate and hard working people on your teams. Performance management is relaxed and flexible.

Cons

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