Pros
For recent graduates or others who have a basic knowledge of computers, it is a good way to start. I was able to get hands on experience , improve my customer service skills, and gain a lot more patience with people.
Cons
Since you are a subcontractor, the pay is not the best, but you do get benefits. It is a very fast paced environment & can be stressful. They use more of a 'baptism by fire" training method. You get 3 weeks of training how to create tickets, and they sometimes have learning sessions, but you will feel like you were just dumped in without a safety net. If you plan to apply for this job, get you Security + first. That will allow you to obtain admin rights, which is so much better than having to ask a team leader everything. Do not be late to work or leave early, even one minute early. They really pay attention to attendance. Get there early to have time to get your computer started, because you have to be on the phone at the time you are scheduled.
