User Assistance Developer - Another word for proofreader - User Assistance Developer SAP Employee Review

1.0
Aug 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Free language courses, good location

Cons

Poor process management, no knowledge about modern software development. Development teams spent most of their time on basic customer support issues (customers couldn't understand how to use the product, neither could SAP customer support, so all issues were routed straight back to development teams). No incentive for change, if half of your work comes from solving customer support issues, making the software usable for customers would cost you half your work.

avatar
SAP Response
4y
Thank you.

Explore other reviews about SAP

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture Learning Diversity Network Remote friendly

Cons

Work/Life balance Too much admin work

4.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance over time, culture of help, good opportunities to advance and move around, decent pay, ceiling for commissions is high.

Cons

Are increasingly finding ways to dock compensation and make rules around comp confusing and unclear. Internal processes, tools, and policies are incredibly complex. Very difficult to find people to support basic customer issues. Sales becomes a catchall for customer problems, leaves little time to sell. Benefits and pay increases decline year after year.

See reviews by: Helpful|Rating|Date|All