Not What it Used to Be - Anonymous employee SAP Employee Review

3.0
Jan 6, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Absolutely the best product for ERP on the market and HANA is the killer app. Top leadership gifted and visionary and people work hard.

Cons

Outsourcing of technical support to Asia in a follow the sun mode, doesn't work. Customers frustrated and angry with having to explain things 10 times. Prices go up, but features not so much. Want to be a SaaS company but too much old ERP baggage. Upper middle management too worried about how they look and not treating people well.

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5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

marketing investment , super cool events chill work culture Nice people

Cons

Large company can take time to track down info Things change a lot but that’s tech industry

4.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

Cons

No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

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