Solid Company with a lot of room for improvement - Customer Engagement Service Manager SAP Employee Review

3.0
Mar 22, 2016
Recommend
CEO approval
Business Outlook

Pros

Depending on your team, the atmosphere is really great. Fostering, team focused, and SAP will give you the tools you need to be successful in your job. As with any large company, your results may differ depending on your group.

Cons

Human Resources is far and away the least inspiring group to deal with. They are accessible and will answer your questions, however they rarely take up the banner for the employee. They are manager/company first focused and poor employee advocates. Getting promoted takes an act of congress as managers are given very little budget for promotion, the ranking system used for bonus calculation pits teams against each other, especially small teams and teams that have employees scattered across the globe. Being at another large, global company I have seen more out of their HR and talent management teams in 3 months that I saw in over 10 years at SAP. After 10+ years I wanted to stay, however after several interviews and always losing out to other candidates who had a close connection to the hiring manager, it was time to move on.

Explore other reviews about SAP

4.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

I really liked my role at SAP. After being a cloud Customer Success Manager supporting strategic clients for several years, I moved into a group doing digital customer outreach including producing newsletters, release enablement, webcasts, documentation, event registrations, etc. Salary and bonuses were good, no complaints there.

Cons

No real cons for the job that I was in, except that our group was eliminated by the corporate restructuring and reduction in workforce in North America in 2025. I would have loved to stay but unfortunately we probably showed up on a restructuring spreadsheet somewhere and it was determined that our services were no longer needed. We off-boarded most of our work to other existing employees (who already had full time jobs), which felt unfair to them, but that is how it shook out.

1
See reviews by: Helpful|Rating|Date|All