A brutal, fear-driven workplace that’s falling apart from the top down - Care Management Coordinator SCAN Health Plan Employee Review

1.0
Oct 8, 2025
Recommend
CEO approval
Business Outlook

Pros

A few coworkers still care enough to support one another, even as everything else crumbles.

Cons

- What was once a mission-focused organization has become a place ruled by fear and arrogance. - Those in charge have no understanding of the actual work, yet constantly interfere and punish anyone who questions them. - Every day feels tense, with people too afraid to speak up or make a mistake. - Communication is broken; vital details are hidden, and departments are turned against each other. - Collaboration is dead, replaced by suspicion and exhaustion. - The constant turnover exposes just how unbearable this workplace has become. - The purpose and passion that once gave meaning to the job have been destroyed by control, favoritism, and indifference.

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SCAN Health Plan Response
8mo
We regret hearing about your negative experience. While we understand individual experiences can vary, the environment described does not reflect the culture we work hard to cultivate at SCAN. At SCAN, we’re committed to fostering a work environment where our Rebels (employees) can feel heard, valued, and connected to our mission of keeping seniors healthy and independent. Our culture remains rooted in transparency and collaboration—values that guide how we lead, communicate and support one another. Leaders at SCAN are expected to stay closely connected with the work, actively engaging with teams across all levels to understand challenges and continuously drive improvement. Our leadership team takes this responsibility seriously and with 91% of employees saying that SCAN is a great place to work according to our Great Place to Work survey—we believe we’re headed in the right direction. As we’re always looking for ways to further strengthen our company culture, our leadership also maintains an open-door policy to allow for candid feedback from all levels of the organization with the option to submit anonymously at any time. As you have moved on from SCAN, we wish you the best in your future pursuits.

Explore other reviews about SCAN Health Plan

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment that fosters growth

Cons

No cons to speak of

2.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The location is decent enough, and the commute did not make things worse than they already were.

Cons

- There is a very clear in group culture in the office, and if you are not included from day one, you are immediately at a disadvantage. - People stick to the same lunch groups every day with the same conversations, and if you are outside of that circle, you are simply left observing. - Getting basic work answers can become unnecessarily difficult because information tends to circulate only within informal groups that are never openly shared. - Effort and performance do not seem to matter much compared to social placement within the office hierarchy, which appears to be decided almost immediately during onboarding. - Management acts as if none of this exists, even though it is felt constantly by anyone outside those circles.

6
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SCAN Health Plan Response
3w
Thank you for taking the time to share your experience. We appreciate your feedback and are sorry to hear that your time at SCAN did not meet expectations. Creating a welcoming, collaborative environment where employees feel connected and set up for success from day one is very important to us. We are continually working to strengthen how teams share information, collaborate, and foster a more inclusive culture where every employee feels valued for their contributions. Thank you again for your perspective and for the contributions you made during your time with us. We wish you the very best in your future endeavors.
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