Don't mind staying longer term - Customer Services and Support SCAN Health Plan Employee Review

4.0
Nov 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Pleased with the training – the company makes sure you’re ready before you talk to a member. Kind and friendly coworkers who make the busy days go smoothly. Benefits way better than average – bonuses, paid time off, wellness perks, 401k match.

Cons

The hours can be tough if you’ve got a busy social life.

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SCAN Health Plan Response
7mo
Thank you for sharing! We’re thrilled to know that you feel supported by your team and our available training resources. We’re also happy to know you enjoy SCAN’s robust benefits offerings. Supporting the well-being of our Rebels (employees) is important to us as we believe a strong employee experience in turn helps create a strong member experience. We recognize that the nature of the work can make for some scheduling conflicts and appreciate your feedback and continued dedication. As we continue to grow and evolve as an organization, please don’t hesitate to share ideas and feedback with your supervisor or a member of the HR team at peoplerelations@scanhealthplan.com at any time.

Explore other reviews about SCAN Health Plan

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment that fosters growth

Cons

No cons to speak of

2.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The location is decent enough, and the commute did not make things worse than they already were.

Cons

- There is a very clear in group culture in the office, and if you are not included from day one, you are immediately at a disadvantage. - People stick to the same lunch groups every day with the same conversations, and if you are outside of that circle, you are simply left observing. - Getting basic work answers can become unnecessarily difficult because information tends to circulate only within informal groups that are never openly shared. - Effort and performance do not seem to matter much compared to social placement within the office hierarchy, which appears to be decided almost immediately during onboarding. - Management acts as if none of this exists, even though it is felt constantly by anyone outside those circles.

6
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SCAN Health Plan Response
3w
Thank you for taking the time to share your experience. We appreciate your feedback and are sorry to hear that your time at SCAN did not meet expectations. Creating a welcoming, collaborative environment where employees feel connected and set up for success from day one is very important to us. We are continually working to strengthen how teams share information, collaborate, and foster a more inclusive culture where every employee feels valued for their contributions. Thank you again for your perspective and for the contributions you made during your time with us. We wish you the very best in your future endeavors.
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