Easygoing but active enough to get you going - Member Service Representative SCAN Health Plan Employee Review

5.0
Nov 25, 2025
Recommend
CEO approval
Business Outlook

Pros

I spend the day helping members understand their plan and answering basic questions about coverage or steps they need to take. Steady atmosphere and respectful coworkers that keep things simple. Trust to work independently and handle calls your way. The days move at a good pace without dragging. It’s simple work with enough challenge to keep me alert.

Cons

Moving up is possible but takes longer that I expected

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SCAN Health Plan Response
6mo
Thank you for sharing. We’re glad to know that helping members understand their coverage and plan details has made your work rewarding as serving our members is at the heart of what we do. It’s also great to know that you’ve found respectful coworkers to support you as SCAN’s work culture is rooted in collaboration and support. We appreciate you sharing your perspective on career progression and encourage you to connect with your supervisor or a member of the HR team at peoplerelations@scanhealthplan.com at any time to discuss potential career paths, development opportunities, and more.

Explore other reviews about SCAN Health Plan

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment that fosters growth

Cons

No cons to speak of

2.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The location is decent enough, and the commute did not make things worse than they already were.

Cons

- There is a very clear in group culture in the office, and if you are not included from day one, you are immediately at a disadvantage. - People stick to the same lunch groups every day with the same conversations, and if you are outside of that circle, you are simply left observing. - Getting basic work answers can become unnecessarily difficult because information tends to circulate only within informal groups that are never openly shared. - Effort and performance do not seem to matter much compared to social placement within the office hierarchy, which appears to be decided almost immediately during onboarding. - Management acts as if none of this exists, even though it is felt constantly by anyone outside those circles.

6
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SCAN Health Plan Response
3w
Thank you for taking the time to share your experience. We appreciate your feedback and are sorry to hear that your time at SCAN did not meet expectations. Creating a welcoming, collaborative environment where employees feel connected and set up for success from day one is very important to us. We are continually working to strengthen how teams share information, collaborate, and foster a more inclusive culture where every employee feels valued for their contributions. Thank you again for your perspective and for the contributions you made during your time with us. We wish you the very best in your future endeavors.
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