A company that wastes time and crushes any motivation - Member Service Representative SCAN Health Plan Employee Review

1.0
Dec 1, 2025
Recommend
CEO approval
Business Outlook

Pros

There are no pros in this company.

Cons

- The work here is crippled by outdated software and broken processes that make every task slower and more frustrating than it should be. - Leadership refuses to step up or fix anything, showing laziness and complete disregard for the team’s struggles. - Those in charge are ineffective and incompetent, leaving employees to fight through constant inefficiency with no support. - The combination of endless obstacles and poor guidance makes the entire experience demoralizing and exhausting.

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SCAN Health Plan Response
7mo
We regret hearing about your negative experience. While transitions that come with rapid growth are expected for any expanding organization, we remain committed to fostering a work environment where our Rebels (employees) have the tools, resources, and training to succeed and deliver on our mission to keep seniors healthy and independent at the highest level. And with 91% of employees saying that SCAN is a great place to work according to our Great Place to Work survey, we believe we’re headed in the right direction. Our leadership also maintains an open-door policy to allow for candid feedback from all levels of the organization with the option to submit anonymously at any time. As you have moved on from SCAN, we wish you the best in your future pursuits.

Explore other reviews about SCAN Health Plan

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment that fosters growth

Cons

No cons to speak of

2.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The location is decent enough, and the commute did not make things worse than they already were.

Cons

- There is a very clear in group culture in the office, and if you are not included from day one, you are immediately at a disadvantage. - People stick to the same lunch groups every day with the same conversations, and if you are outside of that circle, you are simply left observing. - Getting basic work answers can become unnecessarily difficult because information tends to circulate only within informal groups that are never openly shared. - Effort and performance do not seem to matter much compared to social placement within the office hierarchy, which appears to be decided almost immediately during onboarding. - Management acts as if none of this exists, even though it is felt constantly by anyone outside those circles.

6
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SCAN Health Plan Response
3w
Thank you for taking the time to share your experience. We appreciate your feedback and are sorry to hear that your time at SCAN did not meet expectations. Creating a welcoming, collaborative environment where employees feel connected and set up for success from day one is very important to us. We are continually working to strengthen how teams share information, collaborate, and foster a more inclusive culture where every employee feels valued for their contributions. Thank you again for your perspective and for the contributions you made during your time with us. We wish you the very best in your future endeavors.
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