Unrealistic expectations - Anonymous employee SCAN Health Plan Employee Review

2.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Benefits - pto, holidays, $14/mo for individual insurance 2. Coworkers appear that they always are willing to help 3. The mission and non-profit side

Cons

1. They will string you along if you are a temp and keep saying they will hire you, then fire you. Temps are treated as easily resplaceable and you will be fired with no notice 2. Tons of layoffs of whole or partial departments being outsourced to overseas 3. Loved scan before current CEO. Sorry, but he is asking way too much for the pay 4. Questions to direct manager and other departments have to be submitted through a tracker system 5. Tracking metric system is unrealistic with my job, yet still forced upon us. They reworked the performance goals and it’s impossible to get overachieves now = less of a raise. The raise is hardly 3% most years 6. They are now transitioning back to office at least 3 days a week, making it mandatory if you live within 50 miles, yet hire many out of state workers 7. Hard to get clear guidance - takes a while for managers to respond; outdated job aids 8. Constant turn over with unclear guidance on who to direct questions to. Managers in my department don’t last over two years. 9. Pushing new technology before it’s ready and having AI being forced upon us when our department has no use for it yet.

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SCAN Health Plan Response
1w
Thank you for sharing your feedback and for your more than 10 years with SCAN. We understand that this experience has been frustrating, and we want you to know that we value your perspective and are here to support you. As SCAN continues to grow and bring our mission to more seniors across the country, change is a necessary part of that progress. At the same time, we recognize that change can be challenging—especially in a fast-paced environment. Organizational growth, evolving business needs, new technologies, and workplace policies can all create different experiences and viewpoints. We encourage you to speak with your supervisor or contact peoplerelations@scanhealthplan.com with your feedback. We also have an open-door policy at all levels of the organization, so please take advantage of those opportunities as well. Our goal is to continue balancing flexibility, accountability, innovation, and collaboration as we grow, while also supporting our employees and staying focused on the members we serve.

Explore other reviews about SCAN Health Plan

5.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The benefits package includes health insurance, PTO, paid holidays, 401k, and tuition reimbursement. The team is supportive, and everyone is dedicated to providing high-quality care. I enjoy building relationships with participants and their families. It’s great to know your work helps people remain independent and comfortable in their own homes.

Cons

Balancing many responsibilities leads to some tough days.

1.0
Jul 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I can't think of any anymore.

Cons

Extremely volatile work environment. I've lost count of how many people have quit or been laid off. This is an ongoing issue that has gotten much worse lately. With that has been an exodus of business intelligence and industry experience. CEO hires his friends and former coworkers, allows them to fail at their jobs and remain employed with the company. Sr leaders (middle management) that berate staff and treat vendors/partners with disrespect and unprofessionalism. The awards that the company are always boasting about are paid for, meaning they didn't "earn" them. They spent at least six figures to receive and buy permission to promote them. Extreme favoritism. If you don't lick their boots your career will stall. Toxic structure; I have a VP who asks me to participate in their staff survey, even though I don't report into this VP or anyone on their team. I feel they do this to ensure positive remarks are made because their staff have known issues with them. It puts me in a very uncomfortable position.

3
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