Pro-employee policies - Customer Service Representative SCAN Health Plan Employee Review

5.0
Oct 27, 2024
Recommend
CEO approval
Business Outlook

Pros

There's a strong commitment to excellence here and that motivates me to push myself and improve my skills. The company has made employee well-being one of its top priorities. It offers generous benefits and keeps coming up with ways to strengthen collaboration across teams.

Cons

There are difficult moments on the job now and then but nothing major

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SCAN Health Plan Response
1y
Thank you for sharing your experience. We are happy to hear that you feel motivated in your work and that you enjoy the collaborative workplace culture along with the benefits offered at SCAN. SCAN prides itself on treating its employees well and invests in training and development resources for all levels of the organization. As we continue to evolve as an organization, please feel free to continue sharing ideas and feedback with your supervisor or a member of the HR team at peoplerelations@scanhealthplan.com.

Explore other reviews about SCAN Health Plan

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary, benefits, team culture, transparency

Cons

Work/life balance, push for RTO

2.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Benefits - pto, holidays, $14/mo for individual insurance 2. Coworkers appear that they always are willing to help 3. The mission and non-profit side

Cons

1. They will string you along if you are a temp and keep saying they will hire you, then fire you. Temps are treated as easily resplaceable and you will be fired with no notice 2. Tons of layoffs of whole or partial departments being outsourced to overseas 3. Loved scan before current CEO. Sorry, but he is asking way too much for the pay 4. Questions to direct manager and other departments have to be submitted through a tracker system 5. Tracking metric system is unrealistic with my job, yet still forced upon us. They reworked the performance goals and it’s impossible to get overachieves now = less of a raise. The raise is hardly 3% most years 6. They are now transitioning back to office at least 3 days a week, making it mandatory if you live within 50 miles, yet hire many out of state workers 7. Hard to get clear guidance - takes a while for managers to respond; outdated job aids 8. Constant turn over with unclear guidance on who to direct questions to. Managers in my department don’t last over two years. 9. Pushing new technology before it’s ready and having AI being forced upon us when our department has no use for it yet.

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