Supportive culture, patient-centric mission - Customer Service Representative SCAN Health Plan Employee Review

5.0
Dec 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Highly focused on patient care and satisfaction. Offers comprehensive training programs for all employees. Supportive workplace with strong emphasis on teamwork. Encourages work-life balance with flexible working hours and supports career advancement through internal promotions and leadership training. Competitive salaries and excellent health benefits.

Cons

None to report. So far, everything is fine here.

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SCAN Health Plan Response
1y
Thank you for sharing your experience! It’s wonderful to know you align with SCAN’s mission to keep seniors healthy and independent. We’re also delighted to know that you enjoy SCAN’s collaborative and supportive work culture along with our flexible work modes and competitive benefits. SCAN values employee wellbeing and work-life balance and your feedback helps us continue to foster an environment where all of our employees can thrive. Should you want to share more feedback, please feel free to reach out to your supervisor or a member of the HR team at peoplerelations@scanhealthplan.com.

Explore other reviews about SCAN Health Plan

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Salary, benefits, team culture, transparency

Cons

Work/life balance, push for RTO

2.0
Jul 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Benefits - pto, holidays, $14/mo for individual insurance 2. Coworkers appear that they always are willing to help 3. The mission and non-profit side

Cons

1. They will string you along if you are a temp and keep saying they will hire you, then fire you. Temps are treated as easily resplaceable and you will be fired with no notice 2. Tons of layoffs of whole or partial departments being outsourced to overseas 3. Loved scan before current CEO. Sorry, but he is asking way too much for the pay 4. Questions to direct manager and other departments have to be submitted through a tracker system 5. Tracking metric system is unrealistic with my job, yet still forced upon us. They reworked the performance goals and it’s impossible to get overachieves now = less of a raise. The raise is hardly 3% most years 6. They are now transitioning back to office at least 3 days a week, making it mandatory if you live within 50 miles, yet hire many out of state workers 7. Hard to get clear guidance - takes a while for managers to respond; outdated job aids 8. Constant turn over with unclear guidance on who to direct questions to. Managers in my department don’t last over two years. 9. Pushing new technology before it’s ready and having AI being forced upon us when our department has no use for it yet.

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