Friendly atmosphere, meaningful work every single day - Customer Service Representative SCAN Health Plan Employee Review

Learning the specifics of Medicare and the entire healthcare system. Picked up some very useful skills here. Management with a focus on transparency and continuous improvement. Dependable colleagues. Work-life balance, bonuses, 401k, and PTO.

No. The team dynamic helps keep stress at bay.

The location is decent enough, and the commute did not make things worse than they already were.

- There is a very clear in group culture in the office, and if you are not included from day one, you are immediately at a disadvantage. - People stick to the same lunch groups every day with the same conversations, and if you are outside of that circle, you are simply left observing. - Getting basic work answers can become unnecessarily difficult because information tends to circulate only within informal groups that are never openly shared. - Effort and performance do not seem to matter much compared to social placement within the office hierarchy, which appears to be decided almost immediately during onboarding. - Management acts as if none of this exists, even though it is felt constantly by anyone outside those circles.