The mission is bigger than the job - Healthcare SCAN Health Plan Employee Review

5.0
Aug 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Every day is packed, but I wouldn’t trade this place for any other. I walk members through plan benefits and help them understand what’s covered—it’s so satisfying when something confusing finally becomes clear to them. My supervisors are nice and ready to step in if I need help. It's great to know you make people's lives a little easier with the work you do every day.

Cons

Some days, you go home exhausted from all the calls.

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SCAN Health Plan Response
10mo
Thank you for sharing. It’s wonderful to hear how strongly you connect with our mission to keep seniors healthy and independent and that your work supporting members feels meaningful and rewarding. We’re also glad to know that SCAN’s leadership is providing the guidance and support you need as our collaborative culture is something we pride ourselves on. We recognize that the nature of call volume can make some days more demanding than others and appreciate your feedback and the impact you’re making every day. As we continue to grow and evolve as an organization, please don’t hesitate to share ideas and feedback with your supervisor or a member of the HR team at peoplerelations@scanhealthplan.com at any time.

Explore other reviews about SCAN Health Plan

5.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Learning the specifics of Medicare and the entire healthcare system. Picked up some very useful skills here. Management with a focus on transparency and continuous improvement. Dependable colleagues. Work-life balance, bonuses, 401k, and PTO.

Cons

No. The team dynamic helps keep stress at bay.

2.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

The location is decent enough, and the commute did not make things worse than they already were.

Cons

- There is a very clear in group culture in the office, and if you are not included from day one, you are immediately at a disadvantage. - People stick to the same lunch groups every day with the same conversations, and if you are outside of that circle, you are simply left observing. - Getting basic work answers can become unnecessarily difficult because information tends to circulate only within informal groups that are never openly shared. - Effort and performance do not seem to matter much compared to social placement within the office hierarchy, which appears to be decided almost immediately during onboarding. - Management acts as if none of this exists, even though it is felt constantly by anyone outside those circles.

6
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SCAN Health Plan Response
3w
Thank you for taking the time to share your experience. We appreciate your feedback and are sorry to hear that your time at SCAN did not meet expectations. Creating a welcoming, collaborative environment where employees feel connected and set up for success from day one is very important to us. We are continually working to strengthen how teams share information, collaborate, and foster a more inclusive culture where every employee feels valued for their contributions. Thank you again for your perspective and for the contributions you made during your time with us. We wish you the very best in your future endeavors.
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