Pros
As a new associate to SCP, but not to the revenue cycle business, I've been pleasantly surprised at what I've seen so far. The Dallas office appears to have genuinely kind, and happy staff. Everyone is helpful, and open to questions. Of course, there are the occasional exceptions, but they are few and far between. There have been some leadership changes and moves, but they appear to be thought out and deserving moves. There is room for personal and professional growth. Or you can say.... there's plenty of work to keep you busy. I plan on sticking around for some time to participate in the growth and maturing of the revenue cycle process.
Cons
Frequent leadership changes can make new associates, like myself, a bit apprehensive, but I understand the need and can adapt to the changes. Most technology in use is up to date, but there are some obvious exceptions in regard to older systems. I do see one area with increased associate turnover. But due to the nature of a call center staffing, I understand it. I would love to see longer-term staff in these positions, so that we can reap the reward of their knowledge, and cost-effectiveness of stable staffing.
