Unfortunate Insufficiency of Empathy & Customer Service - Anonymous employee SCP Health Employee Review

1.0
Feb 11, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's a growing company. Very tech & process focused.

Cons

Several of the current leaders have consulting firm backgrounds, it is assumed that some current leaders were recently given their new titles & responsibilities in anticipation of the recent acquisition of HPP meaning some 'leaders' are presently experiencing on-the-job-training (not an organized training) in their new leadership roles. Many Schumacher leaders have little or no knowledge of true customer service and how to build and maintain long-term relationships with clients, ICs and employees. Personal experience: management has promised one thing and literally has avoided communication, if at all possible. In several recent cases promises have even turned out to be blatant untruths. There was little or no empathy during layoffs and you would've assumed they'd have learned a few things since they've seen major layoffs numerous times over the past 3-4 years. Not the case. SG is process focused, not people focused. I see quantity, not quality. Was incredibly concerned about what will happen to the hard work, passion, customer service driven core values and care that HPP put into their company over the past several years to rebuild the reputation into the great place to work that it had become for so many.

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5.0
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Pros

Great culture, opportunities for growth, offers continuous education, transparent.

Cons

use it or lose it PTO

avatar
SCP Health Response
8mo
Thank you for taking the time to share your feedback! We’re thrilled to hear that you value our culture, commitment to continuous learning, and growth opportunities. We’re equally excited about our upcoming new PTO program launching in 2026, which is designed with flexibility and balance in mind. Be sure to attend one of our Benefits Roadshows to learn more about the enhancements and how they’ll support our team’s well-being. We appreciate your dedication and your advice to leadership — staying connected and engaged remains a top priority across SCP Health.
4.0
Jul 2, 2026
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Pros

Flexible schedule and management is nice

Cons

Pay is not the best

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SCP Health Response
2d
Thank you for taking the time to share your feedback. We're glad to hear you enjoy the flexible schedule and have had a positive experience with your management team. We also appreciate your comments regarding compensation. We regularly review our pay and benefits to remain competitive and support our employees while balancing the needs of our organization. Feedback like yours is valuable as we continue to evaluate and enhance the overall employee experience. Thank you for being part of SCP Health and for sharing your perspective.
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