Pros
Very little micro-managing. Freedom to work is supportive. Promotions are generally made from within the organization.
Cons
Quote processing takes a very long time, many times several weeks. The FS Department has aging personnel that will probably be retiring in a few short years and it doesn't seem like there are any replacements being hired or existing personnel being crossed trained. Many key experienced figures have left and more seem to be continually moving on. The operating systems could be better. What should take a few minutes sometimes takes hours. Overtime is necessary to keep up because of how long it takes to do a simple task. There is no account dedication and service requests for the same customers are a constant. Expecting a service request to have all the details the technicians needs or in the correct customers name is asking for to much. Logistics is a nightmare! Techs are exhausted from all the road travel and have added admin time on top of having to go to site and work a normal shift. I'm sure that upper management is aware of these issues, but unfortunately the system has so many problems that that the best they can do is put a band-aid on things and provide you with work arounds for everything. Which inevitably adds more hours to your already long day. The company has taken the stance they want all employees in office even if the teams you support are not local. They do not mind losing skilled workers and replacing the one position with two remote personnel and to make this situation even worse you have to better train the new personnel because they have no idea what they are doing.