I am the Chief Executive Officer of Securus, and wanted to add my comments to glassdoor. - Chief Executive Officer SECURUS Technologies Employee Review

Fulfilling Work: Working as an Inmate Support Representative can be incredibly rewarding. You get the chance to make a real difference in the lives of inmates, helping them with rehabilitation and reintegration into society. Job Stability: This position offers good job security as it is often funded by government or nonprofit organizations dedicated to prison reform and inmate support. Learning Experience: The role provides significant opportunities for personal and professional growth. You will gain and develop strong communication skills, and learn to handle challenging situations with empathy and professionalism. Supportive Environment: Many organizations that hire for this role offer a supportive work environment with access to training and resources to help you succeed in your job.

Emotional Strain: The job can be emotionally demanding as you deal with individuals who may have experienced significant trauma or who are in distressing situations. Challenging Interactions: Working with inmates can sometimes be difficult, as some individuals may be uncooperative or have complex needs.

Loved my coworkers and leaders

Constant layoffs and restructuring, high turnover, instability