Organization Has Room For Improvement - Office Coordinator SERC Physical Therapy Employee Review

>Closely monitors queue concerning incoming faxes and - if above the low threshold - will ask as to why even though none of the entries are referrals, authorizations, or medical record requests. >Will send an email announcing an effective date of a week or less for a major update in a process. We go over the update in the Thursday meeting and are asked to send any questions. The answers may not answer the question nor may not be received until after the effective date. >Our 3rd party verification team is behind. We send emails to escalate. The chart is not verified in time, so we have to verify as there are two forms, benefit details and a payment form, that are dependent on this before they can be generated.