Don't expect to advance - Inside Sales Representative SHI International Employee Review

2.0
Jul 24, 2012
Recommend
CEO approval
Business Outlook

Pros

The starting pay and benefits are decent, I suppose...

Cons

... but they don't get better. Expect stagnation. Raises are a joke ($1k-$2k at the most). Inside sales' commission is a joke compared to outside sales, considering we do all of the day-to-day business to keep customers. Perks have all been eliminated - for example, if you have a good year and grow your business and make chairman's club, your outside rep gets a week in Bali or Cozumel or the Virgin Islands, and you get to do his work for a week. You won't even get a thank you from the company. Managers are mostly terrible, with no knowledge of IT at all - you get promoted by brown nosing, not by being good at your job. If you're good at your job, you actually get penalized because you're doing more work and bringing in more business... so the company decides you make enough in commission that you get less of a raise because you're too good at your job.

Explore other reviews about SHI International

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Manager is very hands-off and trusts you to get your work done as long as your metrics look good. Overall good work culture - good work/life balance. Low stress work which can be nice if you’re okay with, what’s for the most part, a fairly repetitive/uninspiring variety of work (I personally like this but realize it’s not for everyone). Very friendly co-workers. Plenty of chances to prove yourself & work your way up the ladder if that’s something you care about.

Cons

Heavy focus on questionable metrics, especially in this current era of measuring AI usage. Repetitive/uninspiring work that can start to feel boring if you’re wanting something more interesting

1.0
Jul 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home, paid for career development trainings/certifications, and depending on your role, flexible hours

Cons

-Management/Senior Leadership teams are very disorganized and often change processes several times throughout the year, without consulting the teams that would be impacted -Tools are extremely outdated -What mattered to senior leadership was the velocity of closing projects, vs quality of delivery -Extremely valid criticism was often ignored -Very difficult to get promoted -SHI loves automating everything they can, so a lot of times, work ends up feeling very tedious and repetitive -Day to day work very often includes tedious process approvals from management, slowing down pace of work with no real feedback given during the approval process -Met a lot of people who were great, but met far more who are toxic -Everything feels escalated even if the “issue” is manageable -EXTREMELY micromanaged

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