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      SHI International

      Engaged Employer

      SHI International reviews

      Think twice before working here - Inside Account Manager - Inside Account Manager SHI International Employee Review

      2.0
      Apr 14, 2019
      Inside account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      SHI has an excellent training program, it definitely is the most impressive thing they have. The 4 week program is extremely well structured, and all of the mentors are extremely helpful. This is a good entry-level position out of college as long as you do not have high salary expectations. Aside from the salary (which isn’t good), they do have good benefits (I.e. 401K, healthcare, complimentary life insurance, gym). The dress code is very casual, so do not show up in a suit there is no need.

      Cons

      FIRST AND FOREMOST THE PAY IS HORRIBLE HERE. Read that sentence twice before anything else. I REPEAT - THE PAY IS NOT GOOD. There is a base salary plus commission. Commission is all based on the team you get placed on, and it is complete luck of the draw. Some teams do have high commissions, but do not expect to be placed on them. I am on a very busy team, and we do not have a second to breath because it gets so hectic. Our salary in no way reflects what we deserve to be paid and it is not fair. You will realize quickly that what the supposed job description is, is not what you will actually need to do - there is much more. Management is disconnected from everyone below them. They do not provide sufficient incentives to further help the Inside Account Managers. The company fills its pockets with billions of dollars a year and barely gives back to the average employee. In terms of career advancement, there are many internal job openings, but management is very unfair about when they will let you change positions. It is all according to what they need first. They will give you the run around and will leave you hanging waiting for that next position to come. Turnover for the IAM position is also very high and people quit regularly.

      avatar
      SHI International Response
      7y
      Thank you for posting your review. We are proud of our learning and development programs and are glad that you have benefitted from the training you received. Our compensation plan follows a standard sales structure: base salary plus commission. We do believe our pay is very competitive – for sales and support staff alike – and it’s a priority of ours to make sure every employee is fairly compensated and has access to generous HR benefits. There is so much opportunity at SHI that our sellers can earn a great living; those who bring their best attitude and put in their best effort tend to be the most successful, and are promoted if and when they are ready and an appropriate position opens up. When we fill internal positions and promote from within, we consider track record, attitude, and level of experience. It’s our responsibility to make sure that there is indeed a period of time when each seller spends time learning the business before being promoted. We wish you the best of luck with your future endeavors.

      Explore other reviews about SHI International

      5.0
      Jul 12, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Manager is very hands-off and trusts you to get your work done as long as your metrics look good. Overall good work culture - good work/life balance. Low stress work which can be nice if you’re okay with, what’s for the most part, a fairly repetitive/uninspiring variety of work (I personally like this but realize it’s not for everyone). Very friendly co-workers. Plenty of chances to prove yourself & work your way up the ladder if that’s something you care about.

      Cons

      Heavy focus on questionable metrics, especially in this current era of measuring AI usage. Repetitive/uninspiring work that can start to feel boring if you’re wanting something more interesting

      1.0
      Jul 6, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, paid for career development trainings/certifications, and depending on your role, flexible hours

      Cons

      -Management/Senior Leadership teams are very disorganized and often change processes several times throughout the year, without consulting the teams that would be impacted -Tools are extremely outdated -What mattered to senior leadership was the velocity of closing projects, vs quality of delivery -Extremely valid criticism was often ignored -Very difficult to get promoted -SHI loves automating everything they can, so a lot of times, work ends up feeling very tedious and repetitive -Day to day work very often includes tedious process approvals from management, slowing down pace of work with no real feedback given during the approval process -Met a lot of people who were great, but met far more who are toxic -Everything feels escalated even if the “issue” is manageable -EXTREMELY micromanaged

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