Success at the cost of the worker - Inside Account Manager SHI International Employee Review

1.0
Feb 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Employee culture is great. People are nice, engaged and participate in a lot of events.

Cons

Pay is terrible. The CEO and directors are always bragging about how successful this multi-billion dollar, private, debt-free company is doing. They constantly showcase the year over year organic growth, yet continue to take advantage of the workers who are the true cause of that success. The pay is abysmal, and even though the company talks about career development opportunities available internally for employees, the process is actually nonexistent. Even after years of working here, the only eligible positions to transfer to result in a pay cut. The only people who advance to senior management seem to be in the back pocket of the higher-ups. Whole lower-level management is great and supportive, above that things are dicey at best. The CEO and directors are tone deaf and out of touch with the actual workers. They provide almost no communication regarding large changes, such as the poorly-managed work from home policy that always seems to change. This company is very successful and impressive from the outside, but it’s only due to the fact that workers are so mistreated and underpaid. Do yourself a favor and skip this place.

Explore other reviews about SHI International

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Manager is very hands-off and trusts you to get your work done as long as your metrics look good. Overall good work culture - good work/life balance. Low stress work which can be nice if you’re okay with, what’s for the most part, a fairly repetitive/uninspiring variety of work (I personally like this but realize it’s not for everyone). Very friendly co-workers. Plenty of chances to prove yourself & work your way up the ladder if that’s something you care about.

Cons

Heavy focus on questionable metrics, especially in this current era of measuring AI usage. Repetitive/uninspiring work that can start to feel boring if you’re wanting something more interesting

1.0
Jul 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home, paid for career development trainings/certifications, and depending on your role, flexible hours

Cons

-Management/Senior Leadership teams are very disorganized and often change processes several times throughout the year, without consulting the teams that would be impacted -Tools are extremely outdated -What mattered to senior leadership was the velocity of closing projects, vs quality of delivery -Extremely valid criticism was often ignored -Very difficult to get promoted -SHI loves automating everything they can, so a lot of times, work ends up feeling very tedious and repetitive -Day to day work very often includes tedious process approvals from management, slowing down pace of work with no real feedback given during the approval process -Met a lot of people who were great, but met far more who are toxic -Everything feels escalated even if the “issue” is manageable -EXTREMELY micromanaged

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