Amazing Culture, Dysfunctional Company - Marketing Operations Specialist SHI International Employee Review

2.0
May 19, 2023
Recommend
CEO approval
Business Outlook

Pros

SHI has a great culture amongst the people. During my time with SHI, I have met many friends and fostered many relationships. SHI also has diversity programs which make employees feel included.

Cons

The biggest con I would say is the compensation. The company does not pay well even if you are a tenured employee. In order to maximize your salary you need to be an Account Executive in sales. Also, there is disconnect between management and the employees. Senior Management does not communicate properly with middle management and that causes issues with those who are lower in the hierarchy. Although SHI has a promote from within culture, the salary does not match the promotion. Bonuses are taxed like commission checks and from a culture standpoint, it becomes more about who you know versus what you know.

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SHI International Response
3y
Thank you for your feedback. We are pleased to hear your positive comments about SHI’s culture, but disappointed to hear your experience with compensation and communication. We believe there is always room for improvement, and SHI is dedicated to doing so. If you would like to provide additional comments, please feel free to take this offline at SHIfeedback@shi.com which is a non-confidential alias.

Explore other reviews about SHI International

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Manager is very hands-off and trusts you to get your work done as long as your metrics look good. Overall good work culture - good work/life balance. Low stress work which can be nice if you’re okay with, what’s for the most part, a fairly repetitive/uninspiring variety of work (I personally like this but realize it’s not for everyone). Very friendly co-workers. Plenty of chances to prove yourself & work your way up the ladder if that’s something you care about.

Cons

Heavy focus on questionable metrics, especially in this current era of measuring AI usage. Repetitive/uninspiring work that can start to feel boring if you’re wanting something more interesting

1.0
Jul 6, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Work from home, paid for career development trainings/certifications, and depending on your role, flexible hours

Cons

-Management/Senior Leadership teams are very disorganized and often change processes several times throughout the year, without consulting the teams that would be impacted -Tools are extremely outdated -What mattered to senior leadership was the velocity of closing projects, vs quality of delivery -Extremely valid criticism was often ignored -Very difficult to get promoted -SHI loves automating everything they can, so a lot of times, work ends up feeling very tedious and repetitive -Day to day work very often includes tedious process approvals from management, slowing down pace of work with no real feedback given during the approval process -Met a lot of people who were great, but met far more who are toxic -Everything feels escalated even if the “issue” is manageable -EXTREMELY micromanaged

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