A good job for the right individual. A horrible job for 99.99% of people. - Senior Area Manager SMS Employee Review

3.0
Jul 13, 2011
Recommend
CEO approval
Business Outlook

Pros

You are helping business owners. The compensation is good for the work load. The company is committed to training sales staff on the ins and outs of selling a unique service. They are committed to helping the sales staff stay on. The SAM has a fair amount of leeway on planing their day.

Cons

If you want to do your 40 hours a week and do it well you need to put in a good extra 20 hours in when you first start. This time will diminish once you get through the learning curve of learning the industry and EVERY other industry out there. They tell you that you will get a company provided permanent assistant to schedule for you and that the assistant will schedule exclusively for you. They tell you the leads are qualified and solid. They tell you the leads are double checked by the management staff. All of these things are at best incorrect, at worse flat out lies. The Assistants are at best, doing the best they can. They are mostly young individuals doing their best to schedule appointments for a person they never met in a place they have never been. I had 21 Assistants in the first 24 days. There was no continuity of support. I can not train an assistant to schedule my area correctly when I have a new one every day that is not even supplied with a map on my 100 mile area with major waterways complicating travel. The same five lead could be set up to run you 100 miles in a day or 250 miles. I got the 250 version, every day. I do not hold the Assistants responsible for this the fault lies in a management culture that spends too much time pushing the sale of the appointment and too little time training the schedulers on the realities of geography. This is compounded by the lake of timely payout of commissions. Six weeks is too long to have to wait for a check. I realize that they have to wait for the clients check to clear, but in this day and age that takes 3-5 days tops. The other aspect is after you are no longer with the company they will not pay you the commissions they own you and they do not have to by Illinois state law. So plan on working the last 6 weeks for free. Oh yes i forgot to mention this is a 100% commission job. Don't get me wrong I knew this when I took the job. I have worked commission for years and I am good at it, very good. I am just not used to having my sales depend on other people quit so much. So in short....after all that. The leads are horrible. The leads are not well schedule. For god sake pay your sales staff in a timely manner. Not only do we live in an immediate gratification society, we all have bills to pay, not the least of which is the cost of business which for we was 1200 in the first 3 weeks. This left me trying to hang on for at least 3 more weeks to get paid on my first sales.

Explore other reviews about SMS

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

The best part about working here so far as been growing my network I have made some lifelong connections, sand picked up one great mentor. Roles are well defined and know exactly what is expected of you and have the tools necessary to deliver on it. The exposure to different industries and types of clients and the focus on continuing education is welcomed.

Cons

Was a little overwhelming when I first signed on but I had a lack of constuling experience.

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

1. If you can succeed at the job, there is a lot of money to be made 2. Great testimonial videos showing solid proof of success for companies working with SMS 3. Very kind and supportive staff

Cons

1. They lied about the job description in the recruiting process (said you don't need to self-generate your own leads/sales, but it is pretty much impossible to succeed without doing so.) 2. 100% commission based, so no safety net salary to ramp up. 3. Witnessed managers acting abusive and (put bluntly) unacceptably offensive to staff in office. 4. Terrible lead generation process, most leads seem to be either unwilling to meet, insisting that they never agreed to meet, or upset by the tactics used to schedule meetings. 5. Awful online presence (the more you look, the worse it gets.)

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